We need an independent usability testing exercise conducted on our existing mobile e-commerce application (iOS and Android). The project involves recruiting 10-15 target users, designing task-based scenarios, observing user interactions, and collecting qualitative and quantitative feedback. A comprehensive report outlining usability issues, pain points, and actionable recommendations for improvement is expected. Experience with user research methodologies, remote testing tools, and UX design principles is critical. The aim is to improve the app’s overall user experience and conversion funnel.