To improve user retention for our B2B SaaS platform (currently ~5,000 active users), we need a comprehensive customer journey map focused specifically on the onboarding process. A UX consultant will research existing user behavior, identify pain points and drop-off areas, and visualize the ideal user flow from sign-up to first value realization. The deliverable will be a detailed map with actionable recommendations for product improvements and communication touchpoints. Strong analytical and user research skills are crucial.